Terms of service

Last updated: October 9, 2026

OVERVIEW

Welcome to La Valiente! La Valiente is a brand of Mantli LLC. The terms “La Valiente,” “we,” “us,” and “our” refer to Mantli LLC, operating as La Valiente.

We operate this website and store, including its related information, content, features, tools, products, and services (the “Services”). Orders placed through this store are placed with and fulfilled by Mantli LLC. Our store is powered by Shopify.

These Terms of Service (“Terms”), together with the policies referenced here, describe your rights and responsibilities when using the Services.

By accessing or using the Services, you agree to these Terms. Our Privacy Policy explains how personal information is collected, used, and shared. If you do not agree to these Terms, please do not use the Services.

Our Privacy Policy, Shipping Policy, and Return and Refund Policy are available through the policy links on this website.

Nothing in these Terms limits consumer rights or remedies that cannot lawfully be excluded or restricted.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services to make a purchase, you represent that you are at least the age of majority in your state of residence or are acting with the permission and supervision of a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing address, payment information, and shipping address. You agree to provide information that is accurate, current, and complete and that you are authorized to provide.

If you create an account, you are responsible for maintaining the security of your account credentials and for activity you authorize through your account. Please notify us promptly if you suspect unauthorized access.

You may not sell, transfer, assign, or license your account to another person without our permission.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. Colors and appearance may vary depending on your device and screen settings. Our sauces may also vary slightly in color, texture, and flavor from batch to batch.

Please review product descriptions, ingredient information, and bottle labels before use. Follow the storage and handling instructions on the label. Do not consume sauce from a broken or leaking bottle.

We may update product descriptions, discontinue products, or limit quantities available for purchase. These changes do not remove your rights concerning products already ordered or our obligations under the Return and Refund Policy.

SECTION 3 – ORDERS AND CANCELLATIONS

When you place an order, you offer to purchase the items listed at checkout. An automated order confirmation acknowledges receipt of your order. We accept your order when we send a shipping confirmation, unless we expressly confirm acceptance earlier.

We may decline or cancel an order because of unavailable inventory, a pricing error, suspected fraud, payment issues, or another reasonable business or legal reason. If we cannot fulfill an order, we will notify you and refund any payment collected for the canceled items, including applicable tax and shipping charges attributable to those items.

You may request cancellation within 1 hour of placing your order by emailing hello@lavalientesauces.com with your order number. We use the time your email was sent to determine whether your request falls within this window. Orders canceled within this window receive a full refund, including shipping charges.

After 1 hour, cancellation is not guaranteed. This does not limit cancellation or refund rights available under applicable law, including rights arising from shipping delays.

Returns, refunds, and replacements are governed by our Return and Refund Policy. We do not offer direct exchanges.

Retail purchases may be made for personal use, gifts, or business use. Wholesale purchases and purchases for commercial resale require a separate arrangement with us. Contact hera@lavalientesauces.com for retail or foodservice inquiries.

SECTION 4 – PRICES AND BILLING

Prices are listed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout before you complete your purchase.

Prices, discounts, and promotions may change. The price applicable to your order is the price shown at checkout when you place it, subject to the error-resolution provisions in these Terms.

Prices offered through our website may differ from those offered by retailers, distributors, or other sales channels.

Promotions may have additional terms, including eligibility requirements, expiration dates, and restrictions on combining offers. Additional terms will be disclosed with the promotion.

You agree to provide accurate and current contact, payment, billing, and shipping information. You represent that you are authorized to use the payment method submitted.

We will not increase the amount charged for an existing order without your agreement. If a pricing error prevents us from fulfilling your order at the stated price, we will contact you with the option to proceed at the corrected price or cancel for a refund.

SECTION 5 – SHIPPING AND DELIVERY

Shipping destinations, rates, processing times, and estimated delivery times are described in our Shipping Policy.

We currently ship to the contiguous 48 U.S. states and Washington, D.C., via USPS or UPS Ground. Orders typically ship within 1–3 business days, excluding weekends and holidays. Standard delivery is estimated at 2–5 business days after shipment.

Standard shipping is $5.99 for orders under $30 and free for orders of $30 or more, based on the merchandise subtotal after discounts and before tax. Each order must ship to a single address. Wholesale and separately negotiated bulk orders have their own shipping terms.

Shipping and delivery estimates are not guaranteed arrival dates. Carrier delays, weather, holidays, and other circumstances may affect delivery.

If we cannot ship within the stated processing period, we will notify you, provide an updated shipping estimate, and offer the option to accept the delay or cancel for a prompt refund, as required by applicable law.

Please verify your shipping address before submitting your order. Contact us immediately if a correction is needed. Address changes cannot be guaranteed once fulfillment begins.

If your package is delayed or missing, contact hello@lavalientesauces.com with your order number so we can investigate with the carrier.

Damaged, defective, leaking, or incorrect items are handled under our Return and Refund Policy. Handing an order to a carrier does not remove our obligations under that policy or applicable law.

SECTION 6 – INTELLECTUAL PROPERTY

The website’s original text, photographs, graphics, logos, videos, designs, and other content are owned by Mantli LLC or used with permission from their respective owners, except for customer submissions and other third-party content.

You may browse the Services, share links to our public pages, and print or save order and policy information for your records. Other reproduction, modification, distribution, or commercial use of our content requires permission unless otherwise permitted by law.

La Valiente’s names, logos, and brand elements may not be used in a way that suggests an unauthorized affiliation, sponsorship, or endorsement. Nothing in these Terms claims that any trademark is registered unless expressly identified as such.

Shopify’s trademarks and other third-party trademarks belong to their respective owners.

Customer reviews and feedback remain owned by their authors, subject to the nonexclusive license described in Section 11.

SECTION 7 – OPTIONAL TOOLS

The Services may provide access to optional tools offered by third parties. We do not operate or control those tools.

Unless expressly stated otherwise, optional third-party tools are provided “as is” and “as available,” to the extent permitted by law. Your use of those tools may be subject to the provider’s separate terms and privacy practices.

Please review those terms before using an optional tool. Nothing in this section removes our responsibilities under applicable law or our published policies.

New features or tools added to the Services will also be subject to these Terms unless separate terms are provided.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or include third-party content or functionality.

We do not control third-party websites and are not responsible for their content, products, or practices, except as otherwise required by law. A link does not necessarily constitute an endorsement.

Please review a third party’s terms and privacy practices before making a purchase or providing personal information. Questions about purchases made directly from a third party should be directed to that seller.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

La Valiente is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with La Valiente. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and La Valiente, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with La Valiente.

SECTION 10 – PRIVACY POLICY

Our Privacy Policy explains how we collect, use, and share personal information through the Services.

Because Shopify hosts our store, Shopify also processes personal information related to your access to and use of the Services. Shopify’s handling of that information is described in its applicable Privacy Policy.

Information may be shared with service providers that help us process payments, fulfill orders, deliver packages, and operate our business, as described in our Privacy Policy. Some providers may process information outside your state or country.

SECTION 11 – REVIEWS AND FEEDBACK

You retain ownership of reviews, suggestions, photographs, and other content you submit for publication through the Services (“Feedback”).

By submitting Feedback for publication, you grant us a nonexclusive, worldwide, royalty-free license to display, reproduce, and share it in connection with operating and promoting La Valiente. We may allow service providers to use Feedback on our behalf for these purposes. We will not edit a review in a way that changes its meaning.

You confirm that you have the rights needed to submit your Feedback and that it does not infringe another person’s rights. Please disclose any compensation, free products, or other incentives received in connection with a review.

We may remove content that contains private information, spam, threats, unlawful material, or content unrelated to the product or shopping experience. We do not prohibit or penalize honest reviews, including negative reviews.

Private customer-service messages are not treated as public testimonials merely because you send them to us. Their handling is governed by our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors in product descriptions, prices, promotions, shipping information, or availability.

If an error materially affects an order you have already placed, we will notify you and explain the available options. We will not substitute a materially different product or charge a higher price without your agreement.

If we cancel an order because of an error, we will refund the payment collected for the canceled items, including applicable tax and shipping charges attributable to those items.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not:

• Violate applicable laws or another person’s rights.
• Submit fraudulent orders or false payment information.
• Impersonate another person or misrepresent your affiliation with a business.
• Harass, threaten, or abuse our employees or other users.
• Upload malware, malicious code, or material designed to disrupt the Services.
• Send spam or unsolicited commercial messages through the Services.
• Collect personal information about other users without authorization.
• Access accounts, systems, or information without authorization.
• Interfere with security features or bypass access restrictions.
• Copy or commercially exploit protected content without permission or another lawful basis.
• Use automated scraping or extraction tools without our permission, except as expressly allowed under Section 14.

Nothing in this section restricts honest customer reviews or other communications protected by law.

We may suspend or terminate access where reasonably necessary to address a violation of these Terms, protect the Services, or comply with law.

SECTION 14 – AGENTS

This section applies to software or services that take autonomous or semi-autonomous actions on behalf of a person or entity when accessing or interacting with the Services (“Agents”).

Agents may interact with the Services only where access is permitted by us and must comply with these Terms and any applicable technical restrictions. Compliance with this section does not authorize otherwise prohibited scraping or commercial extraction.

Agents must:

• Identify themselves as automated agents and disclose their name in HTTP or HTTPS requests using “Agent/[agent name]” in the user-agent string.
• Not conceal or misrepresent their automated nature.
• Not complete or circumvent CAPTCHAs or other measures intended to distinguish human activity from automated activity.
• Respond truthfully to questions about whether an interaction is automated.
• Not bypass security, authorization, or access restrictions.
• Stop accessing the Services if we request that they do so.

We may limit or block Agent access. Using an Agent does not remove your responsibility for transactions you authorize.

SECTION 15 – TERMINATION

We may suspend or terminate your access to the Services for violations of these Terms, fraud, unlawful activity, security concerns, or other reasonable business or legal reasons.

You remain responsible for amounts lawfully due for purchases you authorized. Termination of access does not eliminate our obligations concerning paid orders, approved refunds, or rights that survive under applicable law.

Provisions that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, feedback licenses, liability, dispute resolution, and outstanding obligations.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to keep the Services accurate and available, but we do not guarantee uninterrupted, error-free, or continuously available website access.

Except for our express promises and warranties required by law, the Services are provided “as is” and “as available.” To the extent permitted by applicable law, we disclaim implied warranties concerning the Services, including merchantability, fitness for a particular purpose, and noninfringement.

These disclaimers do not override our express product descriptions, our Shipping Policy, our Return and Refund Policy, or warranties and consumer rights that cannot lawfully be excluded.

Some jurisdictions do not permit certain warranty exclusions, so those exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Mantli LLC and its officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services, including lost profits, lost business opportunities, or loss of data.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability that cannot be excluded for personal injury, defective products, fraud, gross negligence, or willful misconduct.

Nothing in this section removes our obligations to fulfill orders or provide refunds or replacements under our published policies and applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mantli LLC, Shopify, and their respective affiliates, officers, employees, contractors, and service providers from third-party claims and reasonable related costs arising from your unlawful or willful misuse of the Services, infringement of another person’s rights, or material violation of these Terms.

This section does not require you to indemnify a party for that party’s own negligence, willful misconduct, or violation of law.

We will notify you of a claim for which we seek indemnification and provide reasonable cooperation. We will not agree to a settlement imposing obligations on you without your consent, which will not be unreasonably withheld.

SECTION 19 – SEVERABILITY

If a provision of these Terms is found unlawful or unenforceable, it will be enforced only to the extent permitted by law or severed if necessary. The remaining provisions will continue in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms and the policies incorporated by reference form the agreement governing your use of the Services, except where a separate written agreement applies.

If these Terms conflict with our Shipping Policy or Return and Refund Policy on a matter specifically addressed by those policies, the applicable policy controls.

Nothing in these Terms overrides mandatory consumer rights or removes express commitments made in connection with your purchase.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent, except where permitted by law.

We may transfer these Terms in connection with a merger, reorganization, sale of the business, or similar transaction, provided the transfer does not reduce your existing rights. We will provide notice where required by law.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide the Services are governed by the laws of the State of New York and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights under applicable law, you and Mantli LLC consent to the jurisdiction of the state and federal courts serving Bronx County, New York, United States.

Nothing in this section limits consumer protections or rights that cannot lawfully be excluded.

SECTION 23 – HEADINGS

Section headings are included for convenience and do not change the meaning or interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

The current version of these Terms is available on this page. We may update these Terms as our business or Services change.

We will identify the effective date of updates and provide notice of material changes when required by law. Changes apply prospectively and do not retroactively reduce your rights for orders already placed.

Your continued use of the Services after updated Terms take effect constitutes acceptance to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms should be sent to hello@lavalientesauces.com. We reply within 2 business days.

Mantli LLC (La Valiente)
3750 Hudson Manor Ter, 2AE
Bronx, NY 10463
United States
Email: hello@lavalientesauces.com
Phone: 917.510.3152