Refund policy

La Valiente is a brand of Mantli LLC. Orders are placed with and fulfilled by Mantli LLC, 3750 Hudson Manor Ter, 2AE, Bronx, NY 10463.

Questions about a return or an order? Email us at hello@lavalientesauces.com. We reply within 2 business days.

Cancellations

You may request cancellation within 1 hour of placing your order by emailing hello@lavalientesauces.com with your order number. We use the time your email was sent to determine whether your request falls within this window.

Orders canceled within this window receive a full refund, including any shipping charges. After 1 hour, cancellation is not guaranteed.

Returns

We accept returns of unopened bottles in their original packaging, with seals intact, within 30 days of delivery.

  • Every return needs approval first. Email us within 30 days of delivery at hello@lavalientesauces.com with your order number or proof of purchase, and we’ll send return instructions.
  • Items returned without prior approval will not be accepted.
  • For change-of-mind returns, you pay return shipping. The original shipping charge is nonrefundable.
  • We do not charge a restocking fee.
  • If your order originally qualified for free shipping, we will not deduct an outbound shipping charge from your refund.
  • We can’t accept opened or partially used products for change-of-mind returns.

Damaged, defective, leaking, or incorrect items

If your order arrives damaged, defective, leaking, or incorrect, email us at hello@lavalientesauces.com within 7 days of delivery. Include your order number and photos showing the issue and the packaging.

  • We’ll send a replacement or refund the affected items. We cover shipping for replacements.
  • You don’t need to return broken or leaking bottles.
  • If any other approved issue requires a return, we cover return shipping.
  • If your entire order is affected and we refund it instead of replacing it, we also refund the original shipping charge.
  • If only part of your order is affected, we replace or refund the affected items. The original shipping charge isn’t automatically refunded.
  • Refunds cover the amount you paid for the affected items, including applicable tax.

Please don’t consume sauce from a broken or leaking bottle.

Sale items and gift cards

  • Items identified as final sale at the time of purchase are not eligible for change-of-mind returns. They’re still eligible for help if they arrive damaged, defective, leaking, or incorrect.
  • Gift cards are nonreturnable, except where required by law.

Exchanges

We don’t offer direct exchanges. To get a different item, request an approved return of an eligible unopened bottle and place a new order. Replacements for damaged, defective, leaking, or incorrect items are handled separately, as described above.

Refunds

  • For returns, we’ll let you know after we receive and inspect your item whether your refund is approved.
  • For claims that don’t require a return, we’ll let you know when your claim and refund are approved.
  • Approved refunds, including refunds for cancellations, are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the refund.
  • If more than 15 business days have passed since approval and you haven’t received your refund, email us at hello@lavalientesauces.com.

Contact

Mantli LLC (La Valiente)
3750 Hudson Manor Ter, 2AE
Bronx, NY 10463
hello@lavalientesauces.com

A written copy of this policy is available upon request.

Please contact us for approval and return instructions before sending any products.