Shipping policy
La Valiente is a brand of Mantli LLC. We ship orders from the Bronx, New York.
Where we ship
We currently ship within the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Shipping rates
- Orders under $30: $5.99 standard shipping. This includes orders of one or two Smoky Árbol bottles at our current price.
- Orders of $30 or more: Free standard shipping.
Free-shipping eligibility is based on your merchandise subtotal after discounts and before tax. Each order must ship to a single address. Orders going to different addresses must be placed separately and qualify individually.
These rates apply to retail orders placed through our website. Wholesale and separately negotiated bulk orders have their own shipping terms.
Order processing
Orders are typically processed and handed to the carrier within 1–2 business days, excluding weekends and holidays.
During busy periods, processing may take longer. If we anticipate a significant delay with your order, we’ll contact you by email.
Estimated delivery
Standard shipping typically takes 2–8 business days after your order ships, depending on your destination.
Including order processing, estimated delivery is 3–10 business days. Business days exclude weekends and holidays.
Delivery times are estimates, not guarantees. Weather, carrier delays, holidays, and other circumstances may affect arrival dates.
Tracking your order
We’ll email you a shipping confirmation with tracking information when your order ships. Please allow time for the carrier to update the tracking status.
Shipping addresses and order changes
Please check your shipping address carefully before completing your purchase, including any apartment or suite number.
If you need to correct an address, email hello@lavalientesauces.com immediately with your order number and the corrected address. We’ll do our best to help, but changes cannot be guaranteed once fulfillment begins.
You may request cancellation within 1 hour of placing your order. See our Return and Refund Policy for cancellation details.
Delayed or missing packages
If your package is delayed, tracking hasn’t updated, or your order is marked delivered but you haven’t received it, email hello@lavalientesauces.com with your order number. We’ll help investigate with the carrier and work with you on the next steps.
For packages marked delivered, please also check your delivery area, building mailroom, and with other members of your household.
Damaged, defective, leaking, or incorrect items
If your order arrives damaged, defective, leaking, or incorrect, contact us within 7 days of delivery at hello@lavalientesauces.com. Include your order number and photos showing the issue and packaging.
We’ll replace or refund the affected items and cover shipping for replacements. You do not need to return broken or leaking bottles. Please do not consume sauce from a broken or leaking bottle.
See our Return and Refund Policy for complete details, including refunds of original shipping charges.
Questions
Email us at hello@lavalientesauces.com. We reply within 2 business days.