Cancellation policy
Subscription cancellation policy
La Valiente is a brand of Mantli LLC.
How subscriptions work
When you select Subscribe & Save, you agree to recurring orders at your chosen frequency: every 3 weeks, 1 month, 2 months, or 3 months.
Your payment method will automatically be charged for each order at the subscription price, plus applicable shipping and taxes, as disclosed at checkout. Your subscription continues until you cancel.
Managing your subscription
You can view upcoming orders, skip an order, pause your subscription, or cancel through your customer account:
- Sign in using the email address associated with your subscription.
- Select Subscriptions and open the subscription you want to manage.
- Choose the action you want and follow the confirmation steps.
Canceling future orders
There is no minimum number of shipments and no cancellation fee. Cancel before your next scheduled charge to prevent that renewal. You do not need to wait for a delivery to cancel.
Canceling your subscription stops future renewals. It does not automatically cancel or refund an order already charged.
Orders already charged
If you want to cancel an order that has already been charged, email hello@lavalientesauces.com within 1 hour of the charge, including your order number.
Order cancellations, returns, and refunds are subject to our Return and Refund Policy. Canceling an individual order does not automatically cancel your subscription.
Need help?
Email hello@lavalientesauces.com with the email address associated with your subscription. We reply within 2 business days. For immediate cancellation before an upcoming charge, use your customer account.